Refundsandcancellations
We are pleased to offer the possibility of requesting a refund in particular circumstances. We currently accept requests only in the event of adverse weather conditions that may negatively affect your mini-cruise experience. The following conditions apply.
To be confirmed: the old text had “60 working days” as a placeholder and mentioned a PDF that was not found.
- I
Adverse weather conditions
You can request a full refund of the cost of the mini-cruise if storms, torrential rain or dangerous sea conditions make sailing unsafe or compromise the quality of the experience. The decision on how dangerous the conditions are rests with our team.
- II
Request procedure
You must complete a refund request form. The request must be justified in every detail, explaining how the adverse conditions affected your experience.
- III
Photo documentation
We ask for photos or videos showing the weather conditions during the mini-cruise: they will be essential to assess your request.
- IV
Sending the request
Send the form and documentation to minicrociereinbarca@gmail.com, with your name, booking number and contact details.
- V
Assessment and reply
Our team will assess the request and the documentation. We reserve the right to accept or reject it based on the accuracy of the information and the severity of the weather's impact.
- VI
Refund timing
If your request is accepted, we will do our best to process the refund within 60 working days. Processing fees may apply.
Refund conditions may change: we recommend checking this page regularly.